Consumer Rights & Responsibilities
Your Rights as a Consumer
KindQuest Support LLC is committed to respecting and protecting the rights of all individuals receiving our services. You have the right to receive home care services in a manner that preserves your dignity, independence, and self-determination.
Fundamental Consumer Rights
Right to Dignified, Respectful Treatment
You have the right to be treated with dignity, respect, and consideration at all times. Staff must communicate politely and maintain professional boundaries.
Right to Self-Determination
You have the right to make decisions about your own care, including the right to accept or refuse services. You may participate in all aspects of care planning and decision-making.
Right to Information
You have the right to receive complete and understandable information about our services, your care plan, your rights, and how to file complaints. Information must be provided in an accessible format.
Right to Privacy and Confidentiality
Your personal information and health records are confidential and protected. You have the right to control who has access to your information.
Right to Safe, Quality Care
You have the right to receive safe, quality care provided by trained, qualified staff. Staff conduct background checks and meet all licensing requirements.
Right to Protection from Abuse and Neglect
You have the right to be protected from abuse, neglect, exploitation, and mistreatment. We have zero-tolerance policies and report suspected abuse to authorities.
Right to Non-Discrimination
You have the right to services without discrimination based on race, color, national origin, religion, sex, age, disability, or any other protected characteristic.
Rights Related to Care and Services
Right to a Care Plan
You have the right to an individualized care plan that reflects your needs, preferences, and goals. You have the right to participate in developing and modifying your care plan.
Right to Qualified Staff
You have the right to care provided by qualified, trained staff. You may request information about your caregiver's qualifications and background.
Right to Emergency Services
You have the right to access emergency services at any time, including 24/7 phone support and emergency response procedures.
Right to Communication with Family
You have the right to communicate with family members and maintain family relationships. We support and encourage family involvement.
Right to Medication Assistance
If applicable, you have the right to receive assistance with medications as prescribed and supervised by medical professionals. We follow all medication protocols and regulations.
Financial Rights
Right to Clear Billing Information
You have the right to receive clear, itemized billing statements that explain charges and covered services.
Right to Informed Costs
You have the right to receive information about service costs before services are provided and to understand all financial obligations.
Right to Insurance Information
You have the right to understand which services are covered by insurance, waiver programs, or other funding sources.
Your Responsibilities as a Consumer
Providing Accurate Information
You are responsible for providing accurate and complete information about your health, needs, and any changes in your condition.
Following Care Plans
You are responsible for following the agreed-upon care plan and communicating any concerns or needed modifications.
Respecting Staff
You are responsible for treating staff with respect, courtesy, and consideration. Any abusive or threatening behavior will not be tolerated and may result in termination of services.
Maintaining Safe Environment
You are responsible for maintaining a safe home environment and communicating any hazards or safety concerns.
Financial Responsibility
You are responsible for understanding billing arrangements and paying any out-of-pocket costs as agreed.
Compliance with Policies
You are responsible for complying with all policies and procedures established by KindQuest Support LLC.
Communication
You are responsible for communicating concerns, questions, or changes in needs promptly and clearly to our staff.
Dispute Resolution
If you have concerns about your rights or believe they have been violated, please contact us immediately:
KindQuest Support LLC
Phone: 717-740-8496
Email: info@thekindquest.com
Mailing Address: 2225 Sycamore Street, Harrisburg, PA 17111
You also have the right to file a complaint with the Pennsylvania Department of Health.
Effective Date: January 1, 2025
A copy of this Consumer Rights & Responsibilities document is available in accessible formats upon request.