Auxiliary Aids & Services
Commitment to Accessibility
KindQuest Support LLC is committed to providing equal access to all individuals, including those with disabilities. We provide auxiliary aids and services at no cost to ensure effective communication and full participation in all programs and services.
What Are Auxiliary Aids and Services?
Auxiliary aids and services are supports that enable individuals with disabilities to communicate effectively and participate fully in our services. These may include:
Communication Aids
Interpreting Services
- American Sign Language (ASL) interpreters
- Oral interpreters for individuals who are deaf-blind
- Sign Language Interpreters for spoken language communication
- Video Remote Interpreting (VRI) services
- On-demand interpreter services available 24/7
Written Communication Services
- Real-time captioning (CART)
- Written note-taking services
- Document transcription
- Large print materials
- Braille materials and audio formats
Assistive Listening Devices
- Hearing loop systems
- FM systems
- Cochlear implant compatible systems
- Amplified telephones
- TTY/TDD devices
Accessible Formats and Materials
- Electronic formats: PDF, Word documents, and other accessible digital formats
- Large print: Materials printed in 14-point font or larger
- Braille: Braille translations of documents upon request
- Audio formats: Audio recordings of written materials
- Simple language: Information provided in plain, easy-to-understand language
- Picture boards: Visual communication supports
- Accessible web content: Website compliant with WCAG 2.1 standards
Mobility and Physical Access
- Accessible parking facilities
- Wheelchair accessible entrances and facilities
- Accessible restrooms
- Accessible transportation assistance
- Assistance with mobility aids
- Accessible waiting and meeting areas
- Environmental modifications as needed
Service Animals
We welcome service animals that are trained to perform tasks or do work related to a disability. Service animals are not considered pets. Handlers are responsible for the care and management of their service animal.
How to Request Auxiliary Aids and Services
To request auxiliary aids or services, please contact us as soon as possible. We will make every effort to accommodate requests:
KindQuest Support LLC
Phone: 717-740-8496 (TTY available)
Email: info@thekindquest.com
Mailing Address: 2225 Sycamore Street, Harrisburg, PA 17111
We will work with you to determine the most effective auxiliary aid or service. When possible, we will honor your preferences. For routine requests, we aim to accommodate within 24-48 hours. Emergency requests will be accommodated immediately.
Provision of Services at No Cost
All auxiliary aids and services are provided at no cost to the individual or their family members. There are no additional charges, copayments, or surcharges for requesting or receiving auxiliary aids or services. This does not limit our ability to charge for any other services we provide.
No Retaliation
We do not retaliate against anyone for requesting auxiliary aids or services, filing a complaint, or exercising their rights under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
Effective Date: January 1, 2025
For questions or to request auxiliary aids and services, please contact our Accessibility Coordinator at the information provided above.